IT Service Management

TSO is an established publisher of recognised titles in IT service management, attracting worldclass authors and serving the international market with timely content.

Key titles

Co-creating Value in Organizations with ITIL® 4

Co-creating Value in Organizations with ITIL® 4, is an essential read for every executive who is concerned about the long-term viability and value of their organization.

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Metrics-based Service Management

Metrics-based Service Management publication is a great mix of a good theory and practical guidance providing the ingredients to design, build and run a measurement system.

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ITIL®4 Create, Deliver and Support: Reference and Study Guide

This publication focuses on the co-creation of value with the customer through leadership, team structure learning and incremental improvement in IT service management.

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ITIL®4 Digital and IT Strategy: Reference and Study Guide

This publication focuses on the alignment of digital business strategy with IT strategy.

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ITIL®4 Direct, Plan and Improve: Reference and Study Guide

This publication covers the influence and impact of Agile and Lean ways of working and provides practical and strategic methods to plan and deliver continual improvement.

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ITIL®4 Drive Stakeholder Value: Reference and Study Guide

This publication provides practitioners with the tools to engage with stakeholders more effectively and covers SLA design, multi-supplier management, communication, relationship management and CX and UX design and customer mapping.

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ITIL®4 High-Velocity IT: Reference and Study Guide

This publication focuses on digital products and services, including digital customer experiences, covering good organizational practices and mental models all from a practitioner’s perspective.

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ITIL®4 Foundation Revision Guide

This publication is the essential revision guide which accompanies the ITIL® 4 Foundation Manual and qualification. Fully integrated with the exam syllabus by a team of renowned ITSM experts.

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Business and Management

Key Publications

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